Effective date: August 3, 2026
These terms and conditions (the "Agreement") govern any engagement with Jacobi Insights LLC ("Jacobi Insights," "we," "us"), a Florida limited liability company. By submitting a project inquiry, paying a deposit, or otherwise engaging our services, you ("Client") agree to this Agreement. You must be at least 18 years old to enter into this Agreement on behalf of yourself or a business.
Jacobi Insights provides market research, business and pricing strategy, and website design and development, offered as the packages, standalone Phase 1 research engagement, and monthly retainers described on our Pricing page at the time of booking. The specific deliverables, timeline, and revision rounds for your project are the ones stated for the package selected, or as otherwise confirmed in writing (including by email) before work begins. Any work outside that agreed scope is treated as additional work and billed separately once agreed.
Full packages are billed 50% upfront to begin the engagement and 50% at completion, due before final files and access are delivered. Phase 1 only engagements and monthly retainers are billed in full at the start of the engagement. A start date is confirmed once payment has been received. Refund and cancellation terms are set out in the Policies section of our homepage, which forms part of this Agreement.
Each package includes the number of revision rounds stated for that package at the time of booking. A revision round means consolidated feedback on a working draft, addressed in one round of changes. Requests that go beyond the agreed scope, or that are requested after the included revision rounds are used, are treated as additional work and billed at a rate agreed in advance.
Timelines stated on our Pricing page and in project communications are estimates, not guarantees. Timelines depend on receiving timely feedback, content, and approvals from the Client. Delays caused by late feedback, missing content, or unresponsiveness extend the estimated timeline accordingly and are not a breach of this Agreement.
The Client is responsible for providing accurate business information, timely feedback, and any content (text, images, logos, or brand assets) needed to complete the project, unless content creation is explicitly included in the agreed scope. The Client is responsible for the accuracy and legality of any content it provides, and for having the rights to use it.
Jacobi Insights retains ownership of all research, strategy documents, designs, and website code until full and final payment has been received. Upon receipt of full and final payment, ownership of the final website files, custom code, and delivered research and strategy documents for that engagement transfers to the Client. Jacobi Insights retains the right to reuse general methods, frameworks, and general knowledge not specific to a client, developed during an engagement. Any third party assets used in a project, such as stock photography, fonts, or licensed plugins, remain subject to their own third party license terms and do not transfer as owned property.
Unless the Client requests confidentiality in writing before a project is completed, Jacobi Insights may feature the completed project, including screenshots, descriptions, and a link to the live site, in its portfolio, case studies, and marketing materials.
Jacobi Insights does not guarantee specific business outcomes, search engine rankings, traffic, leads, or revenue as a result of our research, strategy, or website work. Unless a Care Plan, Growth Plan, or other written agreement explicitly includes it, Jacobi Insights does not provide ongoing hosting, security monitoring, or backup services, and the Client is responsible for its own hosting, domain registration, and backups after delivery.
Both parties agree to keep confidential any business information shared during the engagement that is not already public, and to use it only for the purposes of that engagement. This does not restrict the portfolio rights described above, and does not apply to information that is already public, independently developed, or required to be disclosed by law.
To the fullest extent permitted by law, Jacobi Insights' total liability for any claim arising from an engagement is limited to the total amount paid by the Client for that engagement. Jacobi Insights is not liable for indirect, incidental, or consequential damages, including lost profits or lost data, even if advised of the possibility of such damages. Nothing in this Agreement limits liability for fraud or for any liability that cannot be limited under Florida law.
Either party may terminate an engagement with written notice. If the Client terminates before a project is complete, the Client is invoiced for work completed to date, and any prepaid balance beyond that amount is returned in line with the refund terms in our Policies section. Jacobi Insights may pause or end an engagement if payment is not received as agreed.
Jacobi Insights operates as an independent contractor. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship between the parties.
This Agreement is governed by the laws of the State of Florida, without regard to conflict of law principles. Both parties agree to first try to resolve any dispute informally and in good faith. Any dispute that cannot be resolved informally will be handled in the state or federal courts located in Orange County, Florida.
We may update this Agreement from time to time. The version in effect at the time a new engagement begins governs that engagement. For an active project, we will let you know directly if a material change affects your engagement.
This Agreement, together with any written proposal, invoice, or emailed scope confirmation for your specific project, is the entire agreement between you and Jacobi Insights for that engagement. If any part of this Agreement is found unenforceable, the rest remains in effect.
Questions about this Agreement can be sent to jacobiinsights@gmail.com.